Guarantee & Returns

 


 

Our Commitment to You: Authenticity from the Himalayas

At Antique Himalaya, we don’t just sell artifacts; we share a journey of discovery and respect. We are dedicated to bringing you truly authentic sacred pieces from Nepal, India, and Tibet, honouring their origins and the hands that have passed them down through generations.


The Search: Personal Selection & Decades of Expertise

Every single item in our collection is personally selected by us during our extensive field journeys. We bring decades of experience to the rigorous examination of each piece. Our process involves:

  • In-depth Investigation: We meticulously research, evaluate, and describe each item with honesty and precision.

  • Expert Analysis: We consider historical context, form, color, patina, and wear.

  • Collaborative Verification: When necessary, we consult a network of trusted experts to ensure the absolute integrity of our descriptions.

Transparency You Can Trust

What you see is exactly what you get. Our high-quality photos and videos are an integral part of each item’s description. We use no studio lighting or image enhancements—just the true beauty of the artifact. (Please be aware that colors may appear slightly different on various screens.)


Ironclad Authenticity Guarantees

  • Ancient & Sacred Guarantee: All items categorized as Ancient, Dzi, Beads, or Thogchag are guaranteed to be 800 years old or older.

  • Antique Purity: Items listed as Antique are guaranteed to be genuine antiques, typically over 100 years old.

  • Natural Gemstones: Our Turquoise and Coral are 100% natural—never treated, dyed, pressed, stabilized, or reconstituted.


Our Lifetime Promise

We stand behind every piece with a Lifetime Authenticity Guarantee. If any item proves to be not as described, not as shown in the photos, you are entitled to a full refund. Your peace of mind is paramount.

Returns & Exchanges

We offer a 14-day return and exchange policy from the date of delivery for most items. However, you’ll notice a special exception for Ancient Dzi beads and Kapala Mala unless was damaged during transit, we sent a different item by mistake or was lost in transit.

Why don’t we accept returns on Ancient Dzi beads and Kapala Malas?

This is an important question, and we want to be completely transparent with you. The nature of these particular items goes beyond that of a typical antique.

  • Sacred Items & Energy Exchange: Ancient Dzi beads and Kapala Malas are not merely decorative objects; they are deeply sacred artifacts, often used in spiritual practices for centuries. When you acquire such an item, there’s an inherent “energy exchange” that takes place, connecting you with its lineage and spiritual essence. To return these items after this connection has been made can disrupt this sacred flow. We believe in honoring the spiritual integrity of these powerful pieces.

  • Traditional Way of Trading: Our trade in these ancient and sacred items often follows traditional practices where such pieces, once transferred, are generally not returned. This reflects a deep respect for their unique history and purpose.

  • Complex & Expensive Insurance: Due to their extreme rarity and high value, insuring these items for transit is an incredibly complex and costly process. Each journey they undertake, particularly international returns, carries significant logistical and financial challenges. Limiting these movements helps us maintain the integrity of their value and the security of their handling.

Because of these unique considerations—their profound sacredness, the energy they carry, adherence to traditional trading practices, and the significant costs and risks associated with their movement—we ask you to make a deeply considered decision before purchasing these particular pieces.


Your Questions Welcome

We strongly encourage you to reach out before purchasing if you have any questions or doubts about an item’s age, authenticity, or condition. We are always here to provide complete clarity and ensure your confidence in your acquisition. Please, don’t hesitate to ask us anything at all – we’re here to help you.


With Heartfelt Gratitude 🙏

Thank you for choosing Antique Himalaya. It’s our deepest desire that you receive something truly meaningful, beautiful, and real—a timeless treasure to cherish for a lifetime.


Shopping Cart