Guarantee & Returns
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Our Commitment to You
At Antique Himalaya, we offer more than just artifacts; we offer a journey rooted in discovery and respect. Our dedication to providing you with truly authentic sacred pieces from Nepal, India, and Tibet honors their origins and the generations of hands that have passed them down.
A Journey of Expertise & Trust
Every single item in our collection is personally selected during extensive field journeys. With decades of experience, we meticulously examine each piece to ensure its integrity. Our process includes:
In-depth Investigation: We thoroughly research, evaluate, and describe each item with honesty and precision.
Expert Analysis: We consider every detail, from historical context to patina and wear.
Collaborative Verification: We consult a network of trusted experts to confirm the absolute integrity of our descriptions.
We believe in transparency you can trust. Our photos and videos are unfiltered, with no studio lighting or image enhancements, so you can see the true beauty of each artifact.
Our Lifetime Authenticity Guarantees
We stand behind every piece with an unwavering Lifetime Authenticity Guarantee.
Ancient & Sacred Guarantee: All items categorized as Ancient, Dzi, Beads, or Thogchag are guaranteed to be 800 years old or older.
Antique Purity: Items listed as Antique are guaranteed to be genuine, typically over 100 years old.
Natural Gemstones: Our Turquoise and Coral are 100% natural—never treated, dyed, or reconstituted.
If any item is found to be not as described or shown in our photos, you are entitled to a full refund. Your peace of mind is our priority.
Returns & Exchanges
We offer a 14-day return and exchange policy from the date of delivery for most items.
A Special Note on Ancient Dzi Beads and Kapala Malas
These unique pieces are a special exception and are non-returnable unless damaged during transit or sent incorrectly. This policy is in place for several reasons:
Sacred Energy Exchange: These items are deeply sacred and have been used for centuries in spiritual practices. Returning them can disrupt this sacred flow and energy.
Traditional Practices: Our trade in these rare pieces follows traditional customs, where once transferred, the items are generally not returned.
Preserving Integrity: The rare and delicate nature of these items makes insuring them for return transit complex and costly. Limiting their movement helps ensure their integrity and secure handling.
Because of these factors, we ask you to make a thoughtful and considered decision before purchasing these items.
We’re Here to Help
We strongly encourage you to reach out before purchasing if you have any questions or concerns about an item’s age, authenticity, or condition. We are always here to provide complete clarity and ensure you feel confident in your purchase.
With Heartfelt Gratitude
The Antique Himalaya Team